At Christmas Factory, we take your privacy seriously and are committed to complying with Australian privacy laws, including the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website www.christmasfactory.com.au, including any associated media platforms (collectively referred to as the "Site"). By accessing or using our Site, you agree to the terms outlined in this Privacy Policy.
Please read the following carefully, and if you do not agree with the terms, please refrain from accessing our Site.
Information We Collect
We may collect your personal information in several ways:
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Personal Data:
Information that identifies you, such as your name, shipping address, email address, and phone number, which you voluntarily provide when you register an account or place an order on our Site. -
Payment Data:
Information related to your payment method (e.g., credit card details such as card number, card type, and expiration date) when you make a purchase. Please note, we do not store full payment details; these are processed securely by third-party payment providers. -
Social Media Data:
Information obtained if you interact with us on social media platforms such as Facebook, Instagram, Twitter, or Pinterest. This may include your social media username, profile picture, location, and other public information depending on your privacy settings on these platforms.
How We Use Your Information
Your personal information is used to enhance your experience on our Site and for business purposes such as:
- Order Processing: Facilitating purchases, including payment and delivery.
- Marketing Communications: Sending promotional emails and special offers if you’ve opted into our marketing communications.
- Customer Service: Responding to your inquiries, providing support, and processing returns or exchanges.
- Website Improvements: Analyzing how customers use the Site to improve functionality and services.
- Legal Compliance: To comply with any legal obligations, including requests from law enforcement and regulatory authorities.
Disclosure of Your Information
We may disclose your information in the following circumstances:
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To Service Providers:
We may share your personal data with third-party providers who perform functions on our behalf, such as payment processors, website hosts, customer service providers, and marketing companies. -
Legal Obligations:
Your information may be disclosed to comply with applicable laws or to protect our rights, such as in response to a court order, legal request, or government inquiry. -
With Your Consent:
Where required by law, we will seek your consent before sharing your information with third parties for marketing purposes. You may opt-out of such marketing communications at any time.
How We Protect Your Data
We use industry-standard security measures to safeguard your personal information from unauthorised access, use, or disclosure. These measures include secure servers, encrypted payment gateways, and restricted access to data.
However, please note that no online data transmission is completely secure, and we cannot guarantee the full security of your information. You provide your personal information at your own risk.
Retention of Your Information
We will retain your personal information only for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. This may include retaining data for tax or legal obligations even after your account has been deleted.
Your Rights and Choices
As an Australian resident, you have the following rights under the Privacy Act 1988 (Cth):
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Access and Correction:
You have the right to request access to your personal information or request corrections if the information is inaccurate or incomplete. -
Opt-Out:
You can opt out of receiving marketing communications by using the unsubscribe link in any promotional email we send you or by contacting us directly. -
Complaint:
If you believe we have breached Australian privacy laws, you can make a complaint to us at the contact details below, and we will take reasonable steps to resolve your concerns.
Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to enhance your experience on our Site, analyze traffic, and serve personalized content. You can choose to block cookies through your browser settings; however, this may affect your ability to use certain features of the Site.
Changes to This Policy
We reserve the right to update this Privacy Policy to reflect changes in our practices or in response to legal updates. Any changes will be reflected by updating the "Last Updated" date at the bottom of this page. We encourage you to periodically review this page to stay informed about how we protect your data.
Contact Us
For any questions or concerns about this Privacy Policy, or if you wish to exercise your rights under Australian privacy law, please contact us at:
Christmas Factory
Phone: (02) 9044 4836
Email: info@christmasfactory.com.au
Last Updated: 26 September 2024
By continuing to use our Site, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.